Southwest Water Company
Resolving Web Accessibility Issues
PROJECT SCOPE
SWWC is a multi-state provider of water and wastewater solutions, serving over one million customers across seven states. They are dedicated to ensuring their online presence meets ADA compliance, in line with WCAG 2.2 and Section 508 standards. The scope of the project involved addressing and resolving accessibility issues on their website to make it more inclusive for all users, including those with disabilities.
Enhancing Website Accessibility Standards
As the UX designer, I collaborated closely with developers to address key ADA-related issues, focusing primarily on color contrast and alt text. Using the WAVE (Web Accessibility Evaluation Tools) for manual scanning, I identified areas with insufficient contrast and worked with the team to implement updates that met AAA standards, while ensuring consistency with SWWC’s brand. I also ensured proper alt text implementation across the site to improve accessibility.
The Results
The outcome was impressive — through close collaboration between the design and development teams, we successfully addressed and resolved thousands of technical and contrast-related ADA issues, bringing the website into alignment with WCAG 2.2 and Section 508 standards. By enhancing color contrast to meet AAA compliance and ensuring accurate alt text implementation, the site became genuinely accessible, featuring clear text and user-friendly navigation.
